Returns & Exchanges
We pride ourselves of amazing customer service in which we aim to please! We hope you loved what you ordered, but just in case you are not 100% satisfied, we've made the return process super easy. See guidelines below.
To protect the integrity of our brand, we are only able to accept returns 7 days after receiving item(s).
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Exchange or store credit only.
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You can only return items that are unworn, unwashed, undamaged, have the original tags attached, & the original packaging.
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The following items cannot be returned, or exchanged: bodysuits, lingerie, swimwear, jewelry, & accessories (excluding: scarves & bags).
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Items with non-returnable marks & free gifts cannot be returned.
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One the item is returned to us in the condition described above, we will e-mail the store credit code to you that you are able to use on any LUXXLORE item.
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Please note that shipping costs are not covered by LUXXLORE unless reason for return was due to an error on our part.
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Please allow 5-7 business days for us to process your return.
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Please note that for exchanges, you will have to cover re-shipment fee.
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Please fill out all requirements on CONTACT page to get started, or by e-mail with your order number included.
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Store E-Mail: LUXXLORE@gmail.com